SAP support services

Entrust the maintenance of your systems to a proven partner

Bugs, crashes, updates, migrations, development... The SAP environment is a living organism, so in addition to standard implementation services, we also support you in other areas. Service, development of individual solutions, consulting in the field of IT technology and architecture - get to know our competences and gain constant access to the best specialists.


Maintenance services are performed on the basis of an SLA (Service Level Agreement) that defines, among other things, the time of response to notifications. The purpose is to ensure continuity of your business processes.


By outsourcing, you can lower your costs, because you do not have to maintain your own team responsible for service or software development. This will allow your IT department to focus on other tasks.


You have at your disposal experts with over 20 years of experience in IT consulting and SAP system support. Our employees have completed projects for leading companies in Poland and abroad.

SAP application service

Even a well-implemented SAP system requires maintenance later on. A dedicated team of consultants will ensure continuity of operation of the application, quick response to problems, and support of business processes by recommending new solutions.

Selected services that our experts provide:

  • service and maintenance of SAP systems (ERP, Portal, PI, and sector-specific solutions),
  • service and maintenance of Business Intelligence tools,
  • monitoring, optimization, and updates of systems,
  • helpdesk and support for SAP end users,
  • responding to problems that do not qualify for assistance from the manufacturer,
  • the so-called small development of SAP systems, including adaptation of the system to the quickly changing reporting requirements of various government agencies,
  • identifying areas that need to be optimized, and
  • advice on implementation of new functionalities.

The area leader is Leszek Czartoszewski

I have been involved in structure optimization and application of IT technologies in companies for over 20 years. In my career, I have carried out dozens of consulting and IT projects for leading companies in Poland and abroad. My clients represented the transport, financial, IT, fuel, chemical, and industrial sectors, among others.

I specialize in application of IT solutions in businesses with a particular emphasis on ERP, DW, and MIS (SAP and Oracle) applications and in reorganization/optimization of support functions in companies (primarily in the context of financial and accounting functions). This combination makes it possible to obtain many benefits in the operation of companies, which has been confirmed by many clients. I also hold the PRINCE2 Foundation and Practitioner certificates.

My competences also include BI solutions and data warehousing, implementation of workflow systems in the SAP environment that enable performance of processes in a distributed environment, as well as implementation of ReadSoft Invoices and ReadSoft Process Director systems.

I started my career at IPOPEMA Business Consulting in 2009. Previously, I had worked for IBM Global Business Services, PricewaterhouseCoopers, and Ernst & Young, among others.

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BASIS technical service

Effectiveness of SAP solutions also depends on the level of technical support. Our administrators can be responsible for handling processes, such as upgrades, migrations, and data backups, making your SAP environment more efficient and secure.

Selected services that our experts provide:

  • installation and configuration of SAP systems,
  • upgrades,
  • SAP S/4HANA migration,
  • migration to the cloud,
  • SAP integration with external environments and systems,
  • data backup,
  • data export/import,
  • system monitoring,
  • incident response,
  • technical documentation, and
  • analysis and technical advice.

The area leader is Jarosław Żuliński

I have 20 years of experience in working with SAP systems and I gained my experience working for Atos Origin and SAP Poland. As a project manager, solution architect, and Basis consultant, I have participated in more than 50 projects in the financial, pharmaceutical, telecommunications, transport, and processing sectors. I have extensive knowledge in IT consulting, IT service delivery, and application management.

I am a certified SAP HANA consultant, PRINCE2 Practitioner project manager, and SAP Basis module expert. In addition, I hold the following certificates: Professional Scrum Master (knowledge of agile project management methods), ITIL Foundations (Application Maintenance and IT services), SAP Netweaver Security (knowledge of SAP security aspects), SAP Portals, and certificates related to OS/DB migration.

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Building dedicated solutions

Standard SAP systems are not enough for you? We understand this, so we also create custom solutions based on the ABAP programming language. Our experts, in addition to their extensive programming knowledge, also draw on the experience of IPOPEMA implementation consultants. As a result, the applications developed really improve business processes.

Our selected competencies:

  • extensions in the ABAP language made on individual request,
  • use of technologies related to SAP HANA, e.g. CDS and AMDP,
  • SAP Fiori application design,
  • development, optimization, and migration of interfaces,
  • creating reports,
  • electronic data interchange (EDI),
  • building dialogue applications,
  • designing data migration programs,
  • support during the testing phase,
  • implementation of SAP system extensions, including USER EXITs, Customer Exits, BAdI, and BTE, and
  • preparation of technical documentation and user manuals.

The area leader is Michał Kapała

At IPOPEMA Business Consulting, I worked my way up from the position of an analyst, through a consultant, senior consultant, to a manager specializing in SAP S/4HANA systems. I have over 10 years of experience in SAP implementation projects and pre-implementation business analyses in the industrial, food, publishing, and distribution sectors. My key skills are knowledge of the ABAP programming language and analysis and processing of large amounts of data using various optimization techniques.

I became an area leader in 2019. The main goal I set for myself is to get better and better results from each member of my team. This is possible by systematically sharing knowledge on the best practices used in building out-of-the-box solutions for SAP systems.

I am a graduate of the Faculty of Applied Mathematics of the AGH University of Science and Technology (my major was computational and computer mathematics), where I gained the knowledge needed to build the best solutions when implementing SAP systems.

Also take advantage of SAP CPI, a solution for integrating local systems with cloud-based systems

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Consulting in the areas of IT technology and architecture

Proper selection of IT technology and architecture is one of the foundations of building a modern company. Our consultants will help you build the right growth strategy, increase the efficiency of your ERP environment, and thus make your company more competitive.

Our selected competencies:

  • IT strategy building,
  • designing system architecture around the ERP system,
  • designing efficient interfaces,
  • selection of optimal IT infrastructure,
  • performing pre-implementation and pre-migration analyses,
  • ERP systems implementation audits, and
  • project management using common methodologies, such as SAP Activate, PMI, and PRINCE2.

Meet our consulting experts

Mariusz Kaczka

Subject Matter Expert

I have over 20 years of experience in working with IT systems and in business consulting based on SAP solutions. I specialize in designing and improving processes in the SCM area. I primarily work on implementation of logistics solutions, such as high-bay warehouses, scanner and barcode systems, production planning and control, materials management, sales and distribution, maintenance, and property management.

I implemented the first SAP system in 1997. Since then, I have worked on projects for companies in the energy, food, and heavy industry sectors, among others. I have also participated many times in creating interfaces between external systems and SAP system components. My knowledge of the IDOC/ALE/EDIFACT and workflow technologies allows me to create solutions that help customers manage master data more efficiently.

Before I joined IPOPEMA Business Consulting in 2009, I had worked for IBM Global Business Services, PricewaterhouseCoopers, Coopers & Lybrand, and PZU, among others.

Aleksander Popończyk

Subject Matter Expert

I have been working in IT consulting since 1993. I specialize in leading implementations of management information systems and designing new IT and business solutions. Between 1996 and 2020, I participated in a total of more than 30 projects, carried out in such sectors as food, steel, petrochemical, and processing.

I am an expert in supply chain optimization (SCM) and advanced planning systems (APS). I also have experience in formulating user requirements, creating IT strategies, organizing system implementations, and designing IT infrastructure.

In my career I have worked for companies such as IBM Global Business Services, PwC Consulting, Coopers & Lybrand, and IDOM Deloitte Touche Tohmatsu. My adventure with IPOPEMA Business Consulting began in 2009.

I am a graduate of the Faculty of Management of the Warsaw University and the Faculty of Philosophy at the Cardinal Stefan Wyszyński University. I also studied at the Sacro Cuore University in Milan, the Kortrijk University in Belgium, and the University of Amsterdam.

Learn about core SAP services

a modern ERP system

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a data warehouse and analytical tools

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a cloud-based ERP system

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